Vestara (Pty) Ltd
1. Introduction
These Terms and Conditions (“Terms”) govern the use of Vestara (Pty) Ltd’s (“Vestara”, “we”, “us”, or “our”) website and the provision of services to clients.
By accessing our website, engaging our services, or entering into a service agreement with Vestara, you agree to be bound by these Terms. If you do not agree, you should not use our website or services.
2. Services
Vestara provides fully managed remote operations and support services on a retainer basis, as outlined in individual service agreements, proposals, or schedules of work.
All services are subject to availability, scope definitions, and agreed commercial terms.
3. Service Engagement and Scope
Services are delivered in accordance with:
- A signed Client Services Agreement
- Applicable Schedules (including Schedule A: Scope, Schedule B: Commercial Terms, and Schedule C: Service Framework)
- Defined scopes, baselines, and retainer terms
Where there is any conflict between these website Terms and Conditions and a signed Client Services Agreement or its Schedules, the Client Services Agreement and Schedules shall prevail.
Vestara does not provide one-off task-based or ad hoc freelance services unless expressly agreed in writing.
4. Fees and Payment
Fees are charged on a prepaid monthly retainer basis unless otherwise agreed in writing.
Invoices are payable in advance and must be settled in accordance with the payment terms specified in the applicable service agreement.
Failure to make payment may result in suspension of services.
5. Time Tracking and Usage
Where services are provided against a defined time allocation, time spent is tracked and reported in accordance with Vestara’s service framework.
Unused time may be subject to rollover limitations as set out in the applicable service agreement.
6. Client Responsibilities
Clients agree to:
- Provide accurate and complete information
- Grant timely access to systems and tools required for service delivery
- Designate appropriate points of contact
- Review and approve work outputs within reasonable timeframes
Delays caused by the client may impact service delivery timelines.
7. Independent Contractors
Vestara engages independent contractors to deliver services. Nothing in these Terms creates an employment relationship between Vestara, its contractors, and the client.
Vestara remains responsible for managing contractor performance and service delivery.
8. Confidentiality
Both parties agree to keep confidential any proprietary, commercial, or personal information disclosed during the course of the engagement, except where disclosure is required by law.
9. Intellectual Property
Unless otherwise agreed in writing:
- Intellectual property created in the course of service delivery for the client vests in the client upon full payment
- Vestara retains rights to underlying methodologies, processes, and know-how
10. Data Protection and Privacy
Vestara processes personal information in accordance with its Privacy Policy and applicable data protection laws, including POPIA.
11. Limitation of Liability
Vestara shall not be liable for indirect, incidental, or consequential damages arising from the use of its services.
Liability is limited to the fees paid by the client for the services giving rise to the claim, except where liability cannot be excluded by law.
12. Termination
Either party may terminate an engagement in accordance with the notice provisions set out in the applicable service agreement.
Upon termination, outstanding fees remain payable and access to services may be withdrawn.
13. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.
14. Changes to These Terms
Vestara reserves the right to amend these Terms from time to time. Updated versions will be published on our website.
15. Contact Information
For queries relating to these Terms, please contact:
Vestara (Pty) Ltd
Email: selanei@vestara.co.za
Effective Date: 1 February 2026