Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)

1. Introduction

This PAIA Manual is prepared in compliance with the Promotion of Access to Information Act, No. 2 of 2000 (“PAIA”). PAIA gives effect to the constitutional right of access to information held by public and private bodies when such information is required for the exercise or protection of any rights.

Vestara (Pty) Ltd recognises the importance of transparency and accountability and is committed to ensuring that information is managed and disclosed in accordance with applicable laws.

2. Company Information

Company Name: Vestara (Pty) Ltd
Registration Number: 2023/230233/07
Business Type: Private Company
Physical Address: Centurion, Gauteng, South Africa
Postal Address: Centurion, Gauteng, South Africa
Email Address: selanei@vestara.co.za
Website: https://www.vestara.co.za

3. Information Officer

The Information Officer responsible for administering PAIA requests is:

Information Officer: Selanei Doorasamy Director – Vestara (Pty) Ltd
Email: selanei@vestara.co.za
Contact Number: 067 739 4335

The Information Officer may designate a Deputy Information Officer to assist in the administration of PAIA.

4. Guide on How to Use PAIA and Access Information

The Information Regulator has published a Guide in terms of Section 10 of PAIA, which provides information on how to exercise rights under PAIA.

The Guide is available from the Information Regulator:

• Website: https://www.justice.gov.za/inforeg/
• Email: inforeg@justice.gov.za

5. Categories of Records Held by Vestara (Pty) Ltd

Vestara (Pty) Ltd holds records relating to its business operations, including but not limited to:

5.1 Corporate Records

• Company registration documents
• Shareholding records
• Memoranda of Incorporation

5.2 Financial Records

• Financial statements
• Accounting records
• Invoices and payment records
• Tax-related documentation

5.3 Human Resources Records

• Employment contracts
• Independent contractor agreements
• Personnel records
• Payroll information

5.4 Client and Operational Records

• Client agreements and contracts
• Service schedules and scopes of work
• Operational documentation and SOPs
• Correspondence with clients and suppliers

5.5 Information Technology Records

• System access records
• Security and usage logs

6. Records Automatically Available Without a PAIA Request

The following records are automatically available without the need to submit a PAIA request:

• Information available on Vestara’s website
• Marketing materials
• Publicly available company information

7. Records Available in Accordance with Other Legislation

Records may be accessible in terms of other applicable legislation, including but not limited to:

• Companies Act, 71 of 2008
• Basic Conditions of Employment Act
• Labour Relations Act
• Income Tax Act
• Protection of Personal Information Act (POPIA)

8. Request Procedure

A requester requiring access to records held by Vestara (Pty) Ltd must submit a written request using the prescribed PAIA request form (Form C).

Requests must be submitted to the Information Officer via email or physical delivery.

The requester must:

• Provide sufficient detail to enable identification of the record
• Indicate the form of access required
• Identify the right being exercised or protected

9. Fees

The prescribed fees for access to records are regulated under PAIA and may include:

• Request fee (if applicable)
• Access fee for reproduction or transcription

Fees will be communicated prior to processing the request.

10. Grounds for Refusal of Access

Access to records may be refused on grounds set out in PAIA, including but not limited to:

• Protection of personal information of third parties
• Protection of confidential commercial information
• Protection of Vestara’s commercial interests
• Legal privilege

11. Availability of the Manual

This PAIA Manual is available:

• On Vestara’s website
• At Vestara’s registered office upon request

12. Updates to this Manual

This PAIA Manual will be reviewed and updated as required to ensure ongoing compliance with PAIA.

Date of Compilation: 1 February 2026